WARRANTY COVERAGE
Please note: These are general warranty guidelines. Refer to the unit’s manual for complete warranty details.
BROILMASTER PREMIUM GAS GRILLS WARRANTY
MODELS: P3X, P3SX, P4X, H3X, R3, R3B, Q3X
LIMITED LIFETIME PARTS
AGAINST RUST-THROUGH
- Aluminum Grill Housing (except paint)
- Stainless Steel Cooking Grids
- Stainless Steel Griddles
- Stainless Steel Built-In Components
- Built-In Kits for 3-Series Grill Heads
- Door Kit
- Tilt-Out LP Tank Door
- Vent Register Kit
- Stainless Steel Built-In Components
- Cart
- Mounting
- Bow Tie Burner
- Side Burner (DPSBSS)
- Side Burner Housing
- Warming Rack
LIMITED 10-YEAR PARTS
AGAINST RUST-THROUGH
- Stainless Steel Burners for H-Series, Q-Series, and R3B
- Stainless Steel Drip Pan for Q-Series
- Side Burner (DPASBC)
- Side Burner Housing (BSA)
LIMITED 5-YEAR PARTS
AGAINST RUST-THROUGH
- Infrared Burners on R3 or R3B
- Flare Buster™ Ceramic Flavor Enhancers
- Stainless Steel Smoker Shutter
- Painted Electro-Galvanized Steel Components
LIMITED 2-YEAR PARTS
AGAINST RUST-THROUGH
- Porcelain Coated Steel Briquette Racks
- Chrome-Plated Warming Rack
- Stainless Steel Flavor Screen
- Stainless Steel Heat Shield
LIMITED 1-YEAR PARTS
AGAINST RUST-THROUGH
- Valves and Knobs
- Ignitors, Fittings, and Hoses Labels
- Grease Cups and Drip Buckets
- Paint on Aluminum Grill Head
- All Other Parts and Accessories (Unless Specified Above)
BROILMASTER PREMIUM CHARCOAL GRILLS WARRANTY
MODELS: C3
LIMITED LIFETIME PARTS
AGAINST RUST-THROUGH
- Aluminum Grill Housing (Except Paint)
- Stainless Steel Rod Cooking Grids
- Stainless Steel Griddles
- Select Stainless Steel Components:
- Cart
- Mounting
LIMITED 5-YEAR PARTS
AGAINST RUST-THROUGH
- Stainless Steel Charcaol Grates
LIMITED 1-YEAR PARTS
AGAINST RUST-THROUGH
- Paint on Aluminum Grill Head
- All Other Components Not Specifically Mentioned Above
BROILMASTER STAINLESS GRILLS WARRANTY
MODELS: BSG
LIMITED LIFETIME PARTS
AGAINST RUST-THROUGH
- Stainless Steel Grill Housings
- Stainless Steel Cooking Grids
- Stainless Steel Carts
- Cast Stainless Steel Bow Tie Burners
- Stainless Steel Drip Tray
- Side Burners
- Warming Racks
- Built-In Sleeves
- Access Doors and Drawers
- Vent Register Kits
- Side Burner Housings
LIMITED 5-YEAR PARTS
AGAINST RUST-THROUGH
- Flare Control Vaporizers
- Heat Zone Dividers
- Infrared Burners
LIMITED 1-YEAR PARTS
AGAINST RUST-THROUGH
- Valves
- Knobs
- Ignitors
- Labels
- Hoses
- Fittings
- All Other Parts and Accessories (Unless Specified Above)
WHAT IS NOT COVERED
- Damages that might result from the use, misuse, or improper installation or storage of this appliance.
- Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
- Claims that do not involve defective workmanship or materials.
- Unauthorized service or parts replacements.
- Removal and reinstallation cost.
- Inoperable due to improper or lack of maintenance.
- The costs of a service call to diagnose a problem and labor for replacement or repairs.
DUTIES OF THE OWNER
- The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the appliance
- A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period.
- Maintain ready access to the appliance for service.
HOW TO GET SERVICE
- To make a claim under this warranty, please have your receipt available and contact your installing dealer.
- Provide the dealer with the model number, serial number, type of gas, and purchase verification.
- The installing dealer is responsible for providing service and will contact the factory to initiate any warranted parts replacements.
- Empire will make replacement parts available at the factory. Shipping expenses are not covered.
- If, after contacting your Empire dealer, service received has not been satisfactory, please contact Empire by using our online contact form and select “Consumer Relations” as the subject.
YOUR RIGHTS UNDER STATE LAW
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
